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At JM NUT STAR, we strive to deliver premium quality dry fruits and snacks with utmost freshness. However, if you are not satisfied with your purchase, we offer a customer-friendly return and refund policy.
Product Issue & Delivery Policy
If you receive a damaged, incorrect, or defective product, please inform us within 3 days of delivery (Delivery Date + 2 days).
This time window is important so that we can coordinate with our delivery partner and obtain the Proof of Delivery (POD) required to process your request.
📌 Requests raised after this period may not be eligible for resolution, as courier partners do not provide POD beyond the specified timeline.
📩 To report an issue, please contact us with:
Order ID
Clear images/videos of the product
Description of the issue
We truly appreciate your cooperation and understanding.
Return Policy
You are entitled to return the product within 2 days of delivery in the following cases:
The product is damaged, spoiled, or leaked during transit.
The item received is different from what was ordered.
The quantity or packaging is incorrect.
To initiate a return, please contact our customer service team with your order ID, images of the product, and a brief description of the issue within 2 days of receiving the product.
Refund Process
Once the return request is approved:
We will arrange a reverse pickup of the product.
After inspection, a refund will be issued in the form of a discount coupon equal to the value of the returned product.
The coupon can be used for any future purchase on jmnuts33@gmail.com
Note: The product must be returned in its original packaging, unused, and in a resalable condition.
Non-Returnable Items
Products purchased on clearance or during special promotions.
Items returned after 2 days of delivery.
Partially consumed or tampered items.
Cancellation Policy
Orders once placed can be cancelled within 2 hours of placing the order. After that, the order is considered confirmed and will be processed for dispatch.
An order cancellation request will be accepted only if the product has not yet been shipped.
If a cancellation request is accepted, then only you are entitled to receive a full refund of the entire amount.
For prepaid orders, if the customer cancels the order after it has been processed, only 50% of the paid amount will be refunded.
For COD orders with partial/prepaid advance, the advance amount is non-refundable in case of cancellation.
jm nut star reserves the right to cancel or refuse any order for various reasons, including but not limited to non-availability of stock, pricing errors, informational errors, or issues identified with the personal/financial details provided by the customer.
Need Help?
If you have any questions about your order or our return policy, please contact us:
📧 Email: jmnuts33@gmail.com
Contact no: +91 8602105668
We are committed to ensuring a delightful and trustworthy shopping experience at Jm nut star
